Aero Logistics

Terms & Conditions

our Commitment to Quality

Aero Logistics group is committed to performing to the highest standards in all aspects and at all levels of our business. Our duty is to minimise risk by always making safety our primary focus and to provide
memorable experiences for our passengers.
We are fully certified by the Civil Aviation Safety Authority to operate under Air Operator Certificate number CASA.TAAOC.0506. We hold all legally required insurances including a certificate of compliance under the Civil Aviation Carriers Liability Act.

1 Definitions

In these terms and conditions V1.1 unless otherwise defined herein, terms have the meaning as set out;

(a) Aero Logistics means Aero Logistics Pty Limited ACN 092 776 602 and its Related Bodies Corporate as that term is defined in the Corporations Act 2001 (Cth).
(b) Air Operator Certificate means Air Operator Certificate CASA.TAAOC.0506 as issued by CASA to Aero Logistics Pty Ltd under the authority of the Civil Aviation Act, Division 2 of Part III.
(c) Authorised Reseller means any individual, entity, organisation, or corporation that has a commercial agreement with Aero Logistics to resell products produced and/or operated by Aero Logistics. This may include but is not limited to entities such as Big Red Group or TripAdvisor/Viator.
(d) Cancellation means the termination of a booking with no further intention of rescheduling.
(e) Charter means a flight that has been specifically organised at the request of a client to travel to a destination or along a requested flight path that this not commercially advertised to the general public.
(f) Civil Aviation Regulations collectively meaning all of, or in their individual parts, the Civil Aviation Act 1988, Air Navigation Act 1920, Aviation Transport Security Act 2004, Civil Aviation (Carrier’s Liability) Act 1959, Civil Aviation Regulations 1988, Civil Aviation Safety Regulations 1998, Air Navigation Regulations 2016, Aviation Transport Security Regulations 2005, Civil Aviation (Carrier’s Liability) Regulations 2019 and the Civil Aviation Orders 1988 and any regulations, instruments, orders, circulars, guides, and other documents issued thereunder which governs aviation activities in Australian Airspace.
(g) Civil Aviation Safety Authority (CASA) means the authority as given meaning in the Civil Aviation Act 1988.
(h) Client means any individual, entity, organisation, or corporation that engages, or seeks to engage Aero Logistics to provide services.
(i) Direct Booking means bookings made via an Aero Logistics company website, by phone or email.
(j) Flight is any product or service in which passengers are carried in a helicopter.
(k) Group Booking means a flight or flights that are organised for a client carrying a number of passengers requiring the use of more than one helicopter, or multiple flights in the same helicopter to complete.
(l) GST means the meaning given by the GST Act.
(m) GST Act means A New Tax System (Goods and Services Tax) Act 1999 (Cth)
(n) Pilot in Command (PIC) means the pilot responsible for the operation and safety of the aircraft during the flight of the aircraft.
(o) Private Flight means the hiring of the entire helicopter for the duration of the flight while only carrying people or goods booked on a singular booking. A minimum purchase of 2 seats is required.
(p) Reschedule means the change of a bookings date and/or time to another date and/or time.
(q) Reschedule Fee means a fee payable per booking for each reschedule (Date or Time changes).
(r) Shared Flights means the purchase of individual seat(s) on the helicopter and the remaining seats will be occupied by other passengers on separate bookings. Shared flights are subject to availability and minimum passenger numbers. Aero Logistics may impose restrictions or limitations on flights at any time. This may be due to weather, safety, maintenance, or other reasons.

2 Required Details

2.1.1. At the time of booking, Aero Logistics must be provided with each individual passengers legal first and last name and accurate weight in kilograms.
2.1.2. A contact must be provided that includes a valid mobile number and email for information regarding the flight to be relayed to. The mobile number may be required on the day of the flight to contact due to operational or weather issues.
2.1.3. If Aero Logistics is unable to contact the passenger(s) by the provided contact details leading up to the date of the flight, the booking may be cancelled.

3 Passenger Weights

3.1.1. For legal and safety reasons, all passengers are weighed upon check-in. All flights are subject to the aircraft operating within its weight and balance limitations, and a total maximum weight limit applies to all flights. Accurate individual passenger weights must be provided at the time of booking. Should a passenger(s) advised weight vary by more than 8kg or 10% (whichever is less), Aero Logistics reserves the right to refuse carriage on that flight. Failure to provide accurate weights may result in the passengers being unable to fly or incurring additional costs to proceed with the planned flight or an aircraft upgrade. If passengers are unable to fly due to inaccurate weights being provided no refund will be given.
3.1.2. Aircraft type & seating positions are subject to a weight & balance calculation on the day of the flight and are decided at the absolute discretion of the Pilot in Command/Ground Crew.
3.1.3. Maximum of one additional child (or infant) is permitted on any aircraft at any time. Children under the age of 2 may be seated on the lap of the adult flying with them if the appropriate seatbelts are available.
3.1.4. Aero Logistics Helicopters reserves the right to organise group flights based on weight capacities to ensure we do not exceed aircraft limitations.
3.1.5. Shared Flights – Individual passengers in excess of 100kg may affect quoted prices. Additionally maximum combined total weight is 180kg for 2 passengers, 240kg for 3 passengers and 320kg for 4 passengers unless confirmed prior to flight with the experience provider. Aircraft individual seat limitations may apply.
3.1.6. Private Flights – Aircraft individual seat limitations and maximum combined weight limits may

4 Passenger Baggage & Items

4.1.1. Passenger baggage is carried entirely at the passengers’ own risk. Aero Logistics will not be responsible for any items left or stored in the terminal or at any other venue, location, property, or dwelling. Size and weight limitations apply to all baggage. In the event of excess baggage an alternative means of transport may need to be arranged at an additional cost.
4.1.2. Aero Logistics does not permit any bags or other items (excluding sunglasses, camera, or mobile phone) to be carried on board the aircraft during scenic flights.
4.1.3. “Selfie Sticks” or any other type of extended reach device are not allowed on or around the helicopter.
4.1.4. Dangerous Goods are prohibited to be carried onboard any Aero Logistics flight unless the passenger has written approval from Aero Logistics at least 48 hours prior to the flight. Aero Logistics reserves its right to refuse such requests in the interest of Public and Aeronautical safety.
4.1.5. Dangerous Goods found to be carried by a passenger on a flight, or consigned to the flight, without the Pilot in Command’s knowledge will lead to the immediate termination of the flight and possible referral to the Australian Federal Police.

5 Weather Considerations

5.1.1. Flights are operated at the discretion of the Pilot in Command and/or Aero Logistics.
5.1.2. If Aero Logistics cancels a Direct Booking flight due to inclement weather all efforts will be made to reschedule the flight to another time to suit the passengers availability.
5.1.3. In the event a Direct Booking flight cannot be rescheduled a full refund less a $50 Administration Fee may be issued.
5.1.4. In the interest of safety, all flights operate weather pending. Weather conditions such as low cloud, fog, gusty winds, or electrical storms present in the flight path or flight vicinity may require either cancellation or rescheduling of the booking.
5.1.5. Flights can still operate in wet weather as visibility may still be good. If passengers elect not to travel due to weather but flights are still operational, 100% Cancellation Fee will apply.
5.1.6. In instances where flights are placed on hold due to weather-related issues, passengers will have a period of one year from the original booking date to reschedule their flight. This one-year rebooking timeframe does not extend to subsequent bookings; it applies solely from the date of the initial booking, ensuring consistency and fairness in our rescheduling policy.
5.1.7. If after a helicopter tour/charter has commenced the weather becomes inclement or the forecast changes unexpectedly later that day (i.e. thunderstorms/hail) the Pilot in Command may elect to return to base early or relocate the aircraft.
5.1.8. In relation to 5.1.7 above, passenger(s) may elect to return early with the Pilot in Command or alternatively return via ground-based transport (i.e. company/chauffeured car) at the original return time. This expense will be covered by Aero Logistics. No refunds or credit for flights will be issued. The company will not be responsible for any additional expenses incurred as a result of any delays, cancellations, or alterations.

6 Variations, Changes and Operational Considerations

6.1.1. Aero Logistics will always endeavour to deliver the service as advertised or agreed via electronic or written form, however actual sights, flights routes, aircraft, departure times & flight duration may vary
(or be cancelled) due to weather, operational considerations, air traffic control or at the Pilot in Command’s discretion.
6.1.2. The company can give no guarantee of exact arrival or departure time for any service and will not be liable for any failure to make connections to other services or not achieving stated outcomes due to operational considerations beyond our control.
6.1.3. Operational delays may occur for reasons beyond our control (including, but not limited to events such as weather and/or air traffic control restrictions). On these occasions the company may exercise a
60-minute wait window. This means that we reserve the right to make a decision to fly for up to 60 minutes and within this time period our terms & conditions apply. In the case of operational considerations that prevent us from flying should you agree to move your flight all terms and conditions automatically renew.
6.1.4. Aero Logistics may impose limitations or restrictions at any time to manage unforeseen operational issues.

7 Purchases & Payment

7.1.1. All prices listed and quoted are GST inclusive unless directly stated otherwise.
7.1.2. All prices listed and quoted are in Australian Dollars. All payments to Aero Logistics must be made in Australian Dollars unless authorised in writing by a manager representing Aero Logistics.
7.1.3. Cash, Credit or Debit card details are required to secure all bookings, with payment in full required prior to the date of the flight. When paying by debit/credit card the card will need to be shown in conjunction with matching photo identification on the day of the flight. Staff may challenge the validity of the payment if they believe there is any sort of deception or potential fraudulent behaviour involved with the payment.
7.1.4. Payment via invoice may be available at Aero Logistics discretion, with the balance of the invoice due at least 7 calendar days prior to the departure date and time.
7.1.5. Bookings will be confirmed by return email to confirm that the chosen flight time is available. No agreement is entered into between the two parties until a confirmation email has been sent. All flights are on request and subject to availability.
7.1.6. Aero Logistics reserves the right to amend or cancel the confirmation up to the time of departure for the flight as required for operational reasons.
7.1.7. Issues relating to deception or fraudulent transactions will be referred to the appropriate law enforcement authority and may lead to prosecution and litigation where there is evidence of an illicit activity.
7.1.8. Payments made by credit card will incur a processing fee of 1.9%. This fee reflects the cost incurred by Aero Logistics for the use of credit card facilities and will be applied to the total transaction amount.

7.2 Gift Cards

7.2.1. The Gift Card purchaser acknowledges and accepts all Terms & Conditions on behalf of the recipient(s).
7.2.2. Gift Cards are strictly valid for 3 years form the date of issue – once a gift card has been redeemed as payment against an Aero Logistics booking, the initial validity period expires.
7.2.3. Gift Cards are non-refundable.
7.2.4. Gift Cards may not be extended past their expiry date – extenuating circumstances may be assessed by Aero Logistics on a case-by-case basis only.
7.2.5. Gift Cards are purchased as monetary amounts, not specific products or services.
7.2.6. In the event of an increase in the advertised price of a preferred product or service between when the product voucher is purchased & redeemed, the bearer is responsible for paying the difference in cost at the time of booking.
7.2.7. Prize vouchers issued for a specific charity event or as a fundraising donation for a specific product or service are strictly valid for 12 months from date of issue only.

7.3 Cancellation & Reschedule Fees

7.3.1. Direct Private Scenic

(a) Cancellation within 48 hours will incur a 100% Cancellation Fee.
(b) Cancellation within 7 calendar days will incur a 50% Cancellation Fee plus any booking fees.
(c) Reschedule within 7 calendar days will incur a $50 Reschedule Fee.
(d) Reschedule over 7 calendar days from booked date will not incur a fee.

7.3.2. Direct Lunch/Adventure

(a) Cancellation within 7 calendar days will incur a 100% Cancellation Fee.
(b) Reschedule within 7 calendar days is not available.
(c) Reschedule over 7 calendar days from booked date will not incur a fee.

7.3.3. Direct Shared Scenic

(a) Cancellation within 7 calendar days will incur a 100% Cancellation Fee.
(b) Rescheduling within 7 calendar days is not available.
(c) Reschedule over 7 calendar days from booked date will incur a $50 Reschedule Fee.

7.3.4. Authorised Reseller bookings

(a) Cancellation within 7 calendar days will incur a 100% Cancellation Fee.
(b) Reschedule within 7 calendar days is not available.
(c) Reschedule over 7 calendar days from booked date will incur a $50 Reschedule Fee.

7.3.5. Any Direct Booking flight cancelled by Aero Logistics will not incur a Cancellation Fee and all attempts will be made to re-schedule the flight.
7.3.6. An Administration Fee of $50 plus any booking fees may apply to booking cancellations made by the passengers. No Administration Fee will be applied if the passenger requests the booking to be held as credit.
7.3.7. Aero Logistics will not be held liable for costs associated with airfares, accommodation, or anything additional due to helicopter flights which do not proceed.
7.3.8. Refunds of payments made through Authorised Resellers must be sought directly from the Authorised Reseller.
7.3.9. Passengers who wish to cancel a booking are required to notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.
7.3.10. Ship To Shore Transfers

(a) Bookings cancelled by the Shipping Agent within 24 hours of the scheduled departure time will incur a 50% Cancellation Fee – this fee does not apply to any subsequent cancelled bookings to the same vessel on the same day.

8 Passenger No-Show

8.1.1.  Passengers are required to arrive and check-in at least 20 minutes prior to the booking time as per their confirmation email.
8.1.2.  In the event of a passenger no show for a flight or car transfer, a 100% Cancellation Fee applies.
8.1.3.  If the flight is booked through an Authorised Reseller, the Authorised Reseller will be contacted immediately in writing to advise of the no show and applicable charges.
8.1.4.  For Direct Bookings the credit or debit card will be debited for the relevant Cancellation Fee.

9 Group Flights/Charters

9.1.1.  The condition in Section 7 of these Terms & Conditions are applicable, unless otherwise mentioned here within Section 9.
9.1.2.  For any booking of 10 or more passengers a 15% non-refundable deposit is required 30 days prior to the date of flight.
9.1.3.  For any bookings for 9 passengers of less, full payment is required to secure the booking.
9.1.4.  Cancellation within 7 days of the flight date will incur a 100% Cancellation Fee. In the event of inclement weather, the 15% non-refundable deposit for groups of 10 or more still applies.
9.1.5.  A full list of passenger names and accurate individual weights must be supplied 14 days prior to flight date.
9.1.6. An Administration Fee of $50 plus any booking fees will apply to booking cancellations made by the passenger more than seven (7) calendar days prior to the booking date. No Administration Fee will be applied if the passenger requests the booking to be held as credit (for a maximum of one (1) year from original booking date).
9.1.7. A full list of passenger names and accurate individual weights must be supplied 14 days prior to flight date.

10 Passenger Obligations

10.1.1.  The safety and wellbeing of our staff and passengers is our number one priority.
10.1.2.  The company & its employees reserve the right to deny carriage/boarding (without refund) to any person who behaves at any stage with an intent to deceive or in a disorderly, intoxicated, threatening or offensive manner to our flight/ground crew or other passengers.
10.1.3.  Under Civil Aviation law, passengers are also reminded that any such behaviour may result in a criminal prosecution.

11 Illness & Fitness to Fly

11.1  Mobility Impaired Passengers

11.1.1.  At the time of booking and prior to the day of a passenger(s) flight, please advise the level of assistance required for any mobility impaired passenger(s) and any equipment they require to be taken on the flight such as mobility assistance devices.
11.1.2.  Due to Work, Health & Safety requirements, staff are unable to lift any passenger at any time.
11.1.3.  Wheelchairs can only be carried on selected aircraft and must be collapsible.

11.2 Pregnancy

11.2.1.  Passengers who are pregnant at the time of flight should seek medical advice from a certified professional prior to flying.
11.2.2.  Aero Logistics accepts no liability or responsibility in relation to passengers who elect to fly while pregnant.

11.3 Dive Policy

11.3.1.  For passenger safety, Aero Logistics is unable to fly anyone who has conducted a SCUBA dive in the 12 hours prior to flight.
11.3.2.  Passengers must notify an Aero Logistics staff member if a SCUBA dive has been conducted in the past 48 hours.
11.3.3.  Aero Logistics will not be held responsible for any injury or illness to any person who has not explicitly notified our staff of their diving history in the aforementioned period.

11.4 Illness

11.4.1.  Passengers presenting with any symptoms that may be reasonably considered contagious to other people should contact Aero Logistics as soon as possible.
11.4.2.  Aero Logistics will make all attempts to reschedule guests to an alternate day subject to availability.
11.4.3.  Where a passenger(s) notifies Aero Logistics with insufficient notice or the cancellation negatively impacts other passenger(s) bookings, the booking will be forfeit per Section 7.3.

12 Privacy

12.1.1.  We value your privacy. Any information we receive via any means, be it electronic or in person from you will be considered private and will not be passed on to any third party without your permission unless otherwise required to by law.
12.1.2.  Aero Logistics may however periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided at the time of booking.
12.1.3.  On occasion promotional material is collected. The photographs and footage will be used by Aero Logistics for the purpose of promoting its activities and may be published on the company websites and circulated to the press and other media organisations for publication, transmission, or broadcast. If you do not wish to appear in the photographs or footage, please inform us in writing by email.

13 Third Party Suppliers

13.1.1.  The company shall not be responsible for any loss, damage, injury or illness to any person or property as a result of a Third-Party Supplier inclusion on a flight/tour, whether as a result of negligence or otherwise.
13.1.2.  Aero Logistics may engage Third Party Supplies to act as agent for aircraft operations.

14 Damage to Property

14.1.1.  Aero Logistics reserves the right to charge any passenger(s) and/or any other person(s) who have caused any damage to Aero Logistics property, or the property of any other tenant, landowner, or other entity, for the repair or replacement of the aforementioned property.
14.1.2.  This extends to any passenger(s) or person(s) who damage property in a malicious nature, or by the failure to follow directions given by the pilot in command or any ground crew or instructional information provided.
14.1.3.  Aero Logistics is not responsible for any damage to any personal equipment, clothing or other such belongings of any passenger(s) or person(s) while on any flight or tour.

15 Disclaimer

15.1.1. To the extent permitted by law, Aero Logistics does not make any terms, guarantees, warranties, representations, conditions, or any admission of errors or omissions in the information regarding our products and services, except as provided for pursuant to these Terms & Conditions.
15.1.2. Aero Logistics will not be liable for any loss or damage suffered or incurred by any person arising from the use of or reliance on the information contained herein.
15.1.3. Aero Logistics may revise these Terms and Conditions from time to time by updating this document on any of our owned and operated websites. The revised Terms and Conditions will take effect from the date they are posted to the Website.